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Home›Financial›PINNACLE WEST CAPITAL: MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL POSITION AND OPERATING RESULTS (Form 10-K)

PINNACLE WEST CAPITAL: MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL POSITION AND OPERATING RESULTS (Form 10-K)

By David Myers
March 23, 2021
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INTRODUCTION

The following discussion should be read in conjunction with Pinnacle West's
Consolidated Financial Statements and APS's Consolidated Financial Statements
and the related Notes that appear in Item 8 of this report. This discussion
provides a comparison of the 2020 results with 2019 results. A comparison of the
2019 results with 2018 results can be found in the Annual Report on Form 10-K
for the fiscal year ended December 31, 2019.  For information on factors that
may cause our actual future results to differ from those we currently seek or
anticipate, see "Forward-Looking Statements" at the front of this report and
"Risk Factors" in Item 1A.

                                    OVERVIEW
Business Overview

Pinnacle West is an investor-owned electric utility holding company based in
Phoenix, Arizona with consolidated assets of about $20 billion. For over 130
years, Pinnacle West and our affiliates have provided energy and energy-related
products to people and businesses throughout Arizona.

Pinnacle West derives essentially all of our revenues and earnings from our
principal subsidiary, APS. APS is Arizona's largest and longest-serving electric
company that generates safe, affordable and reliable electricity for
approximately 1.3 million retail customers in 11 of Arizona's 15 counties. APS
is also the operator and co-owner of Palo Verde - a primary source of
electricity for the southwest United States and the largest nuclear power plant
in the United States.

COVID-19 Pandemic

The COVID-19 pandemic continues to be a rapidly evolving situation. It has led
to economic disruption and volatility in financial markets worldwide. The
Company is operating under long-standing pandemic and business continuity plans
that exist to address situations including pandemics like COVID-19. We are
focused on ensuring the health and safety of our employees, contractors and the
general public by helping limit the spread of this virus and ensuring continued,
safe and reliable electric service for APS customers.

We have identified business-critical positions in our operations and support
organizations, with backup personnel ready to assist if an issue were to arise.
Additionally, efforts to ensure the health and safety of our employees have
resulted in bifurcated control rooms, thus reducing the number of employees in
mission-critical locations. We also established COVID-19 safety protocols,
social distancing practices including limiting one employee per vehicle and
offering virtual options whenever possible. The Company also took rapid action
to implement an all Company COVID-19 hotline, a focused COVID-19 team, and
procured on-site COVID-19 testing at key facilities early in the pandemic.
Through this testing, case management and contact tracing, the Company has been
able to significantly limit COVID-19 transmission in the workplace. As a result
of these efforts, we have been able to maintain the continuity of the essential
services that we provide to our customers, while also managing the spread of the
virus and promoting the health, physical and mental well-being and safety of our
employees, customers and communities.

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Essential planned work and capital investments are continuing during the
pandemic, with some non-essential planned work postponed to the first quarter of
2021. APS has continuous discussions with suppliers on manpower and supply
issues pertaining to COVID-19 and has measures in place to continue to monitor
resource needs and supply chain adequacy. At this time, APS does not believe it
has any material supply chain risks due to COVID-19 that would impact its
ability to serve customers' needs.

The Company's operations and maintenance expenses, exclusive of bad debt
expense, increased by approximately $25 million for the year ended December 31,
2020 due to costs for personal protective equipment and other health and
safety-related costs related to COVID-19.  We expect the Company's operation and
maintenance expenses will continue to be impacted for 2021 by the need for
additional personal protective equipment and other health and safety-related
costs related to COVID-19.

While the total expected impact of COVID-19 on future sales is currently
unknown, APS has experienced higher electric residential sales and lower
electric commercial and industrial sales since the outset of the pandemic. From
March 13, 2020 through December 31, 2020, the cumulative impact in
weather-normalized usage was approximately a 1% increase. During that period,
APS's retail electric residential weather-normalized sales increased 5%, and its
retail electric commercial and industrial weather-normalized sales decreased 4%
in the aggregate. APS expects the reduction in electric demand from commercial
and industrial customers and increased demand from residential customers to
normalize somewhat during 2021 as business activity continues to recover and
more people return to work. Based on past experience, a 1% variation in our
annual kWh sales projections under normal business conditions can result in
increases or decreases in annual net income of approximately $20 million.

On March 31, 2020, a stay at home order became effective for the state of
Arizona and remained in effect until May 16, 2020, when it was lifted and
Arizona began reopening. In June 2020, Arizona saw an increase in the number of
COVID-19 cases, hospitalizations, and deaths. Accordingly, on June 29, 2020, the
governor of Arizona closed bars, indoor gyms and fitness clubs or centers,
indoor movie theaters, water parks and tubing operations until July 27, 2020 as
a partial reversal of the state's reopening and to mitigate the spread of
COVID-19. On July 23, 2020, the governor of Arizona extended these closures and
they remained in place until August 27, 2020, when bars, gyms and movie theaters
reopened with certain restrictions. We cannot predict the impact of the spread
of COVID-19 in Arizona, whether there will be additional reclosures and how any
such reclosures will impact our financial position, results of operations or
cash flows. We are continuing to monitor the impacts of COVID-19.

As a result of the COVID-19 pandemic, in mid-March 2020, the commercial paper
markets failed to function normally and we were unable to utilize commercial
paper as our primary method of acquiring short-term capital, which resulted in
us drawing on our revolving credit facilities during the first quarter of 2020.
In mid-April 2020, we were again able to utilize the commercial paper market and
we have paid down the entire amount of the revolving credit facilities that were
utilized as a result of the commercial paper market failure.

The Coronavirus Aid, Relief, and Economic Security (CARES) Act allows employers
to defer payments of the employer share of Social Security payroll taxes that
would have otherwise been owed from March 27, 2020 through December 31, 2020. We
deferred the cash payment of the employer's portion of Social Security payroll
taxes for the period July 1, 2020 through December 31, 2020 that was
approximately $18 million. We will pay half of this cash deferral by December
31, 2021 and the remainder by December 31, 2022.

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On June 30, 2020, FERC issued an order granting a waiver request related to the
existing AFUDC rate calculation beginning March 1, 2020 through February 28,
2021.  The order provides a simplified approach that companies may elect to
implement in order to minimize the significant distorted effect on the AFUDC
formula resulting from increased short-term debt financing during the COVID-19
pandemic.  APS has adopted this simplified approach to computing the AFUDC
composite rate by using a simple average of the actual historical short-term
debt balances for 2019, instead of current period short-term debt balances, and
has left all other aspects of the AFUDC formula composite rate calculation
unchanged. This change impacts the AFUDC composite rate in 2020, but does not
impact prior years.  Furthermore, the change in the composite rate calculation
does not impact our accounting treatment for these costs. The change did not
have a material impact on our financial statements (see Note 1.)

Due to the COVID-19 pandemic, APS voluntarily suspended disconnections of
customers for nonpayment beginning March 13, 2020.  In addition, APS waived all
late payment fees during this suspension period.  On September 14, 2020, APS
extended this suspension of disconnection of customers for nonpayment and waiver
of late payment fees until December 31, 2020. The suspension of disconnection of
customers for nonpayment ended on January 1, 2021 and customers were
automatically placed on eight-month payment arrangements if they had past due
balances at the end of the disconnection period of $75 or greater. APS will
continue to waive late payment fees until October 15, 2021. APS has experienced
and is continuing to experience an increase in bad debt expense associated with
the COVID-19 pandemic. The Summer Disconnection Moratorium (see Note 4), the
suspension of disconnections during the COVID-19 pandemic and the increased bad
debt expense associated with both events resulted in a negative impact to its
2020 operating results of  approximately $23 million pre-tax above the impact of
disconnections on its operating results for years that did not have the Summer
Disconnection Moratorium or COVID-19 pandemic. APS also currently estimates that
the Summer Disconnection Moratorium, the suspension of disconnections during the
COVID-19 pandemic and the increased bad debt expense associated with this will
result in a negative impact to its 2021 operating results of approximately $20
million to $30 million pre-tax above the impact of disconnections on its
operating results for years that did not have the Summer Disconnection
Moratorium or COVID-19 pandemic. These estimated impact amounts for 2021 depend
on certain current assumptions, including, but not limited to, customer
behaviors, population and employment growth, and the impacts of COVID-19 on the
economy. Additionally, due to COVID-19, APS delayed the reset of the EIS
adjustor and suspended the discontinuation of TEAM Phase II to the first billing
cycle in May 2020 rather than April 2020 and and also delayed the reset of the
PSA to the first billing cycle of April 2021 rather than February 2021 (see Note
4).

On April 17, 2020, APS filed an application with the ACC requesting a COVID-19
emergency relief package to provide additional assistance to its customers. On
May 5, 2020, the ACC approved APS returning $36 million that had been collected
through the DSM Adjustor Charge, but not allocated for current DSM programs,
directly to customers through a bill credit in June 2020 (see Note 4). As of
December 31, 2020, APS had refunded approximately $43 million to customers. The
additional $7 million over the approved amount of $36 million was the result of
the kWh credit being based on historic consumption which was different than
actual consumption in the refund period. This difference was recorded to the DSM
balancing account and will be addressed in subsequent DSM filings.

APS has spent more than $15 million to assist customers and local non-profits
and community organizations to help with the impact of the COVID-19 pandemic,
with $12.4 million of these dollars directly committed to bill assistance
programs (the "COVID Customer Support Fund"). The COVID Customer Support Fund
was comprised of a series of voluntary commitments of funds that are not
recoverable through rates throughout 2020 of approximately $8.8 million. An
additional $3.6 million in bill credits for limited income customers was ordered
by the ACC in December 2020 of which 50%, up to a
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maximum of $2.5 million, was committed to be funds that are not recoverable
through rates with the remaining being deferred for potential future recovery in
rates. Included in the COVID Customer Support Fund were programs that assisted
customers that had a delinquency of two or more months with a one-time credit of
$100, an expanded credit of $300 for limited income customers, programs to
assist extra small and small non-residential customers with a one-time credit of
$1,000, and other targeted programs allocated to assist with other COVID-19
needs in support of utility bill assistance. The December 2020 ACC order further
assisted delinquent limited income customers with an additional bill credit of
up to $250 or their delinquent balance, whichever was less. As of December 31,
2020, APS had distributed all funds for all COVID Customer Support Fund programs
combined. Beyond the COVID Customer Support Fund, APS has also provided
$2.7 million to assist local non-profits and community organizations working to
mitigate the impacts of the COVID-19 pandemic.

More detailed discussion of the impacts and future uncertainties related to the
COVID­19 pandemic can be found throughout this Management's Discussion and
Analysis of Financial Condition and Results of Operations and the Combined Notes
to Pinnacle West's and APS's financial statements that appear in Part II, Item 8
of this report and "Risk Factors" in Part I, Item 1A of this report.

Strategic insight

Our strategy is to deliver shareholder value by creating a sustainable energy
future for Arizona by serving our customers with clean, reliable and affordable
energy.

Clean Energy Commitment

We are committed to doing our part to make the future clean and carbon-free. Our
vision for APS and Arizona presents an opportunity to engage with customers,
communities, employees, policymakers, shareholders and others to achieve a
shared, sustainable vision for Arizona. This goal is based on sound science and
supports continued growth and economic development while maintaining reliability
and affordable prices for APS's customers.

APS’s new clean energy targets consist of three parts: • A 2050 target to deliver 100% clean and carbon-free electricity; • A 2030 objective of achieving a 65% clean energy resource mix, with 45% of the production portfolio coming from renewable energies; and • A commitment to end the use of coal-fired power generation by APS by 2031.

APS's ability to successfully execute its clean energy commitment is dependent
upon a number of important external factors, some of which include a supportive
regulatory environment, sales and customer growth, development of clean energy
technologies and continued access to capital markets.

2050 target: 100% clean and carbon-free electricity. Achieving a completely clean and carbon-free energy mix by 2050 is our aspiration. The 2050 goal will involve new thinking and will depend on improved and new technologies.

2030 Goal: 65% Clean Energy. APS has an energy mix that is already 50% clean
with existing plans to add more renewables and energy storage before 2025. By
building on those plans, APS intends to attain an energy mix that is 65% clean
by 2030, with 45% of APS's generation portfolio coming from renewable energy.
Clean is measured as percent of energy mix which includes carbon-free resources
like nuclear and demand-side management, and renewable is expressed as a percent
of retail sales. This target will
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The table of contents serves as a checkpoint for our resource planning, investment strategy and customer accessibility efforts as APS moves towards a 100% clean, carbon-free energy mix by 2050.

2031 Goal: End APS's Use of Coal-Fired Generation. The commitment to end APS's
use of coal-fired generation by 2031 will require APS to cease use of
coal-generation at Four Corners. APS has permanently retired more than 1,000 MW
of coal-fired electric generating capacity. These closures and other measures
taken by APS have resulted in a total reduction of carbon emissions of 26% since
2005. In addition, APS has committed to end the use of coal at its remaining
Cholla units by 2025.

APS understands that the transition away from coal-fired power plants toward a
clean energy future will pose unique economic challenges for the communities
around these plants. We worked collaboratively with stakeholders and leaders of
the Navajo Nation to consider the impacts of ceasing operation of APS coal-fired
power plants on the communities surrounding those facilities to propose a
comprehensive Coal Community Transition ("CCT") plan. The proposed framework
provides substantial financial and economic development support to build new
economic opportunities and addresses a transition strategy for plant employees.
We are committed to continuing our long-running partnership with the Navajo
Nation in other areas as well, including expanding electrification and
developing tribal renewable projects. Our proposed CCT plan supports the Navajo
Nation, where the Four Corners Power Plant is located, the communities
surrounding the Cholla Power Plant and the Hopi Tribe, which is impacted by
closure of the Navajo Plant. The CCT plan is currently pending ACC approval.
(See Note 4 for a discussion of the CCT plan.)

Renewable. APS intends to strengthen its already diversified energy mix by increasing its investments in carbon-free resources. Its short-term actions include competitive solicitations for clean energy resources such as solar, wind, energy storage, demand response and DSM resources, all of which lead to a cleaner grid.

APS has a diverse portfolio of existing and planned renewable resources,
including solar, wind, geothermal, biomass and biogas. APS's clean energy
strategy includes executing purchased power contracts for new facilities,
ongoing development of distributed energy resources and procurement of new
facilities to be owned by APS. Agreements for the development and completion of
future resources are subject to various conditions, including successful siting,
permitting and interconnection of the projects to the electric grid. See
"Business of Arizona Public Service Company - Energy Sources and Resource
Planning - Current and Future Resources - Renewable Energy Standard - Renewable
Energy Portfolio" in Item 1 for details regarding APS's renewable energy
resources.

Palo Verde. Palo Verde, the nation's largest carbon-free, clean energy resource,
will continue to be a foundational part of APS's resource portfolio. The plant
currently supplies nearly 70% of our clean energy and provides the foundation
for the reliable and affordable service for APS customers. Palo Verde is not
just the cornerstone of our current clean energy mix, it also is a significant
provider of clean energy to the southwest United States. The plant's continued
operation is important to a carbon-free and clean energy future for Arizona and
the region, as a reliable, continuous, affordable resource and as a large
contributor to the local economy.

Affordable

We believe it is APS's responsibility to deliver electric services to customers
in the most cost-effective manner. Since January 2018 through December 2020, the
average residential bill decreased by 7.3%, or $10.95.
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Contents

Building upon existing cost management efforts, APS launched a customer
affordability initiative in 2019. The initiative was implemented company-wide to
thoughtfully and deliberately assess our business processes and organizational
approaches to completing high-value work and internal efficiencies. Through the
initiative and existing cost management practices, APS met its goal of $20
million in cost savings as of December 31, 2020.

Participation in the EIM continues to be an effective tool for creating savings
for APS's customers from the real-time, voluntary market. APS continues to
expect that its participation in EIM will lower its fuel and purchased-power
costs, improve visibility and situational awareness for system operations in the
Western Interconnection power grid, and improve integration of APS's renewable
resources. APS is in discussions with the EIM operator, CAISO, and other EIM
participants about the feasibility of creating a voluntary day-ahead market to
achieve more cost savings and use the region's renewable resources more
efficiently.

Reliable

While our energy mix evolves, the obligation to deliver reliable service to our
customers remains. Notwithstanding the challenges presented by the COVID-19
pandemic as well as the hottest summer on record, APS continued to provide
reliable service to its customers in 2020, setting a new all-time high peak
energy demand of 7,660 MW, exceeding the prior peak set in 2017 by nearly 300 MW
and achieved strong reliability results.

Planned investments will support operating and maintaining the grid, updating
technology, accommodating customer growth and enabling more renewable energy
resources. Our advanced distribution management system allows operators to
locate outages, control line devices remotely and helps them coordinate more
closely with field crews to safely maintain an increasingly dynamic grid. The
system also integrates a new meter data management system that increases grid
visibility and gives customers access to more of their energy usage data.

Wildfire safety remains a critical focus for APS and other utilities. We
increased investment in fire mitigation efforts to clear defensible space around
our infrastructure, build partnerships with government entities and first
responders and educate customers and communities. These programs contribute to
customer reliability, responsible forest management and safe communities.

The new units at our modernized Ocotillo power plant provide cleaner-running and
more efficient units. They support reliability by responding quickly to the
variability of solar generation and delivering energy in the late afternoon and
early evening, when solar production declines as the sun sets and customer
demand peaks.

Customer centric

Customers are at the heart of what APS does every day and its focus remains on its customers and the communities it serves. APS’s goal is to provide an industry-leading customer experience.

In 2020, APS adopted a number of changes to improve the customer experience. It has moved to a 24/7 care center in order to better serve its customers 24/7. APS improved the performance of its call center, answering nearly 75% of its more than 1.5 million phone calls in 30 seconds or less. APS

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has also made many improvements to its digital experience through its aps.com
site, and its overall digital experience continues to improve for its customers.

APS also convened a customer advisory board and stakeholder committee in 2020 to
serve as a vehicle for gathering valuable qualitative insights, directly from
customers and stakeholders, that intends to keep APS apprised of customer needs,
wants, and perspectives. Additionally, the customer advisory board is leveraged
to identify and diagnose potential customer pain points and to help shape and
co-create customer solutions.

APS is also providing assistance to residential and business customers that have
been impacted by the COVID-19 pandemic. See "COVID-19 Pandemic" above for more
information about customer support during COVID-19.

Emerging technologies

Energy Storage

APS deploys a number of advanced technologies on its system, including energy
storage. Storage can provide capacity, improve power quality, be utilized for
system regulation, integrate renewable generation, and, in certain
circumstances, be used to defer certain traditional infrastructure investments.
Energy storage can also aid in integrating higher levels of renewables by
storing excess energy when system demand is low and renewable production is high
and then releasing the stored energy during peak demand hours later in the day
and after sunset. APS is utilizing grid-scale energy storage projects to benefit
customers, to increase renewable utilization, and to further our understanding
of how storage works with other advanced technologies and the grid. We are
preparing for additional energy storage in the future.

In early 2018, APS entered into a 15-year power purchase agreement for a 65 MW
solar facility that charges a 50 MW solar-fueled battery. Service under the
agreement was scheduled to begin in 2021; however, APS terminated the agreement,
effective February 16, 2021, because the facility will not meet the expected
in-service date. In 2018, APS issued an RFP for approximately 106 MW of energy
storage to be located at up to five of its AZ Sun sites. Based upon its
evaluation of the RFP responses, APS decided to expand the initial phase of
battery deployment to 141 MW by adding a sixth AZ Sun site. These battery
storage facilities are expected to be in service by June 2022. Additionally, in
February 2019, APS signed two 20-year PPAs for energy storage totaling 150 MW.
In April 2019, a battery module in APS's McMicken battery energy storage
facility experienced an equipment failure, which prompted an internal
investigation to determine the cause. APS has now completed its investigation of
the McMicken battery incident and is working with all counterparties to ensure
that the learnings from the investigation, and the corresponding safety
requirements, are incorporated into all battery storage projects going forward,
including the projects associated with the two above-referenced PPAs. These PPAs
were also subject to ACC approval in order to allow for cost recovery through
the PSA. APS received the requested ACC approval on January 12, 2021, and
service under both agreements is expected to begin in 2022.

We currently plan to install at least 850 MW of energy storage by 2025,
including the energy storage projects under PPAs and AZ Sun retrofits described
above. The remaining energy storage is expected to be made up of resources
solicited through current and future RFPs. Currently, APS has two RFPs in the
market that seek energy storage resources: (i) a battery storage RFP for
projects to be located at the remaining two AZ Sun sites that were not included
in the 2018 RFP referenced in the preceding paragraph; and (ii) an 'all source'
RFP that solicits both standalone energy storage and renewable energy plus
energy storage resources. Such resources would be expected to be in service
during 2023 and 2024.

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Electric Vehicles

APS is making electric vehicle charging more accessible for its customers and
helping Arizona businesses, schools and governments electrify their fleets. In
2020, APS expanded its Take Charge AZ Pilot Program and installed 84 dual-plug
Level 2 charging stations at business customer locations with more stations
expected to be added through 2021. The program provides charging equipment,
installation, and maintenance to business customers, government agencies, and
multifamily housing communities. In addition to the Level 2 charging stations,
APS will begin construction of direct current fast charging stations that will
be owned and operated by APS at five locations in Arizona. This project is
projected to be completed by the end of 2021 with each location including 2-150
kilowatt and 2-350 kilowatt DC fast charging stations. These stations will be
accessible through the Electrify America charging network.

The ACC ordered the state's public service corporations, including APS, to
develop a long-term, comprehensive Statewide Transportation Electrification Plan
("TE Plan") for Arizona. The TE Plan is intended to provide a roadmap for
Transportation Electrification in Arizona, focused on realizing the associated
air quality and economic development benefits for all residents in the state
along with understanding the impact of electric vehicle charging on the grid.
APS is actively participating in this process, which is scheduled to be
completed by March 2021 and submitted to the ACC for review and approval.

Hydrogen production

Palo Verde, in partnership with Idaho National Laboratory and two other
utilities, has been chosen by the DOE's Office of Nuclear Energy to participate
in a hydrogen production project with the goal to improve the long-term economic
competitiveness of the nuclear power industry. The multi-phase project is
planned for 2020 through 2023. In the first phase, Idaho National Laboratory
will perform a technical and economic assessment of using electricity generated
at Palo Verde to produce hydrogen.

Experience from Palo Verde's utility partners' demonstration projects and from
the Palo Verde-specific technical economic assessment is expected to offer
insights into methods for flexible transitions between electricity and hydrogen
generation in solar-dominated electricity markets.

Carbon capture

Carbon capture technologies can isolate CO2 and either sequester it permanently
in geologic formations or convert it for use in products. Currently, almost all
existing fossil fuel generators do not control carbon emissions the way they
control emissions of other air pollutants such as sulfur dioxide or oxides of
nitrogen. Carbon capture technologies are still in the demonstration phase and
while they show promise, they are still being tested in real-world conditions.
These technologies could offer the potential to keep in operation existing
generators that otherwise would need to be retired. APS will continue to monitor
this emerging technology.

Regulatory Overview

On October 31, 2019, APS filed an application with the ACC seeking an annual
increase in retail base rates of $69 million. This amount includes recovery of
the deferral and rate base effects of the Four Corners SCR project that is
currently the subject of a separate proceeding (see "SCR Cost Recovery" in Note
4). It also reflects a net credit to base rates of approximately $115 million
primarily due to the prospective inclusion of rate refunds currently provided
through the TEAM. The proposed total annual
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revenue increase in APS's application is $184 million. The average annual
customer bill impact of APS's request is an increase of 5.6% (the average annual
bill impact for a typical APS residential customer is 5.4%).

The principal provisions of APS's application were:
•a test year comprised of twelve months ended June 30, 2019, adjusted as
described below;
•an original cost rate base of $8.87 billion, which approximates the
ACC-jurisdictional portion of the book value of utility assets, net of
accumulated depreciation and other credits;
•the following proposed capital structure and costs of capital:
                                                 Capital Structure        Cost of Capital
      Long-term debt                                    45.3         %                 4.1 %
      Common stock equity                               54.7         %        10.15        %
      Weighted-average cost of capital                                         7.41        %



•a 1% return on the increment of fair value rate base above APS's original cost
rate base, as provided for by Arizona law;
•a Base Fuel Rate of $0.030168 per kWh;
•authorization to defer until APS's next general rate case the increase or
decrease in its Arizona property taxes attributable to tax rate changes after
the date the rate application is adjudicated;
•a number of proposed rate and program changes for residential customers,
including:
?a super off-peak period during the winter months for APS's time-of-use with
demand rates;
?additional $1.25 million in funding for APS's limited-income crisis bill
program; and
?a flat bill/subscription rate pilot program;
•proposed rate design changes for commercial customers, including an
experimental program designed to provide access to market pricing for up to 200
MW of medium and large commercial customers;
•recovery of the deferral and rate base effects of the construction and
operating costs of the Ocotillo modernization project (see Note 4 discussion of
the 2017 Settlement Agreement); and
•continued recovery of the remaining investment and other costs related to the
retirement and closure of the Navajo Plant (see Note 4 for details related to
the resulting regulatory asset).

APS called for the increase to become effective December 1, 2020.

On October 2, 2020, the ACC Staff, the Residential Utility Consumer Office
("RUCO") and other intervenors filed their initial written testimony with the
ACC in this rate case. The ACC Staff recommends, among other things, a (i) $89.7
million revenue increase, (ii) average annual customer bill increase of 2.7%,
(iii) return on equity of 9.4%, (iv) a 0.3% or, as an alternative, a 0% return
on the increment of fair value rate base greater than original cost, (v)
recovery of the deferral and rate base effects of the construction and operating
costs of the Four Corners SCR project and (vi) recovery of the rate base effects
of the construction and ongoing consideration of the deferral of the Ocotillo
modernization project. RUCO recommends, among other things, a (i) $20.8 million
revenue decrease, (ii) average annual customer bill decrease of 0.63%, (iii)
return on equity of 8.74%, (iv) a 0% return on the increment of fair value rate
base, (v) nonrecovery of the deferral and rate base effects of the construction
and operating costs of the Four Corners SCR project pending further
consideration, and (vi) recovery of the deferral and rate base effects of the
construction and operating costs of the Ocotillo modernization project.

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The filed ACC Staff and intervenor testimony include additional recommendations,
some of which materially differ from APS's filed application. On November 6,
2020, APS filed its rebuttal testimony and the principal provisions which differ
from its initial application include, among other things, a (i) $169 million
revenue increase, (ii) average annual bill increase of 5.14%, (iii) return on
equity of 10%, (iv) return on the increment of fair value rate base of 0.8%, (v)
new cost recovery adjustor mechanism, the Advanced Energy Mechanism ("AEM"), to
enable more timely recovery of clean investments as APS pursues its clean energy
commitment, (vi) recognition that securitization is a potentially useful
financing tool to recover the remaining book value of retiring assets and
effectuate a transition to a cleaner energy future that APS intends to pursue,
provided legislative hurdles are addressed, and (vii) the CCT plan related to
the closure or future closure of coal-fired generation facilities of which $25
million would be funds that are not recoverable through rates with a proposal
that the remainder be funded by customers over 10 years.

The CCT plan includes the following proposed components: (i) $100 million that
will be paid over 10 years to the Navajo Nation for a sustainable transition to
a post-coal economy, which would be funded by customers, (ii) $1.25 million that
will be paid over five years to the Navajo Nation to fund an economic
development organization, which would be funds not recoverable through rates,
(iii) $10 million to facilitate electrification projects within the Navajo
Nation, which would be funded equally by funds not recoverable through rates and
by customers, (iv) $2.5 million per year in transmission revenue sharing to be
paid to the Navajo Nation beginning after the closure of the Four Corners Power
Plant through 2038, which would be funds not recoverable through rates, (v) $12
million that will be paid over five years to the Navajo County Communities
surrounding Cholla Power Plant, which would primarily be funded by customers,
and (vi) $3.7 million that will be paid over five years to the Hopi Tribe
related to APS's ownership interests in the Navajo Generating Station, which
would primarily be funded by customers.

The hearing began January 14, 2021. Unfavorable ACC Staff and intervenor
positions and recommendations could have a material impact on APS's financial
statements if ultimately adopted by the ACC. APS cannot predict the outcome of
this proceeding.

See note 4 for more information on additional regulatory matters.

Arizona Attorney General’s Affairs

APS received civil investigative demands from the Office of the Arizona Attorney
General, Civil Litigation Division, Consumer Protection & Advocacy Section
("Attorney General") seeking information pertaining to the rate plan comparison
tool offered to APS customers and other related issues including implementation
of rates from the 2017 Settlement Agreement and its Customer Education and
Outreach Plan associated with the 2017 Settlement Agreement. APS fully
cooperated with the Attorney General's Office in this matter. On February 22,
2021 APS entered into a consent agreement with the Attorney General as a way to
settle the matter. The settlement results in APS paying $24.75 million, $24
million of which is being returned to customers as restitution. While this
matter has been resolved with the Attorney General, APS cannot predict whether
additional inquiries or actions may be taken by the ACC.

Financial strength and flexibility

Pinnacle West and APS currently have significant borrowing capacity under their respective credit facilities and can easily access these facilities, ensuring adequate liquidity for each business. Capital city

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Expenses will be funded by internally generated cash and external funding, which may include long-term debt and common stock issues of Pinnacle West.

Other subsidiaries

Bright Canyon Energy. On July 31, 2014, Pinnacle West announced its creation of
a wholly-owned subsidiary, BCE.  BCE's strategy is to develop, own, operate and
acquire energy infrastructure in a manner that leverages the Company's core
expertise in the electric energy industry.  In 2014, BCE formed a 50/50 joint
venture with BHE U.S. Transmission LLC, a subsidiary of Berkshire Hathaway
Energy Company.  The joint venture, named TransCanyon, is pursuing independent
electric transmission opportunities within the 11 states that comprise the
Western Electricity Coordinating Council, excluding opportunities related to
transmission service that would otherwise be provided under the tariffs of the
retail service territories of the venture partners' utility affiliates.

On December 20, 2019, BCE acquired minority ownership positions in two wind
farms under development by Tenaska Energy, Inc. and Tenaska Energy Holdings,
LLC, the 242 MW Clear Creek wind farm in Missouri ("Clear Creek") and the 250 MW
Nobles 2 wind farm in Minnesota ("Nobles 2"). Clear Creek achieved commercial
operation in May 2020 and Nobles 2 achieved commercial operation in December
2020. Both wind farms deliver power under long-term power purchase agreements.
BCE indirectly owns 9.9% of Clear Creek and 5.1% of Nobles 2.

El Dorado. El Dorado is a wholly-owned subsidiary of Pinnacle West. El Dorado
owns debt investments and minority interests in several energy-related
investments and Arizona community-based ventures.  El Dorado committed to a $25
million investment in the Energy Impact Partners fund, which is an organization
that focuses on fostering innovation and supporting the transformation of the
utility industry. The investment will be made by El Dorado as investments are
selected by the Energy Impact Partners fund.

Main financial drivers

In addition to the continuing impact of the matters described above, many
factors influence our financial results and our future financial outlook,
including those listed below.  We closely monitor these factors to plan for the
Company's current needs, and to adjust our expectations, financial budgets and
forecasts appropriately.

Electric Operating Revenues.  For the years 2018 through 2020, retail electric
revenues comprised approximately 95% of our total operating revenues.  Our
electric operating revenues are affected by customer growth or decline,
variations in weather from period to period, customer mix, average usage per
customer and the impacts of energy efficiency programs, distributed energy
additions, electricity rates and tariffs, the recovery of PSA deferrals and the
operation of other recovery mechanisms.  These revenue transactions are affected
by the availability of excess generation or other energy resources and wholesale
market conditions, including competition, demand and prices.

Actual and Projected Customer and Sales Growth. Retail customers in APS's
service territory increased 2.3% for the year ended December 31, 2020 compared
with the prior-year period. For the three years 2018 through 2020, APS's
customer growth averaged 2.0% per year. We currently project annual customer
growth to be 1.5% to 2.5% for 2021 and for 2021 through 2023 based on our
assessment of steady population growth in Arizona.

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Retail electricity sales in kWh, adjusted to exclude the effects of weather
variations, increased 1.4% for the year ended December 31, 2020 compared with
the prior-year period. While steady customer growth was offset by energy savings
driven by customer conservation, energy efficiency, and distributed renewable
generation initiatives, the main drivers of positive sales for this period were
continued strong residential sales due to work-from-home policies and a gradual
improvement in sales to commercial and industrial customers. Though the total
expected impact of COVID-19 on future sales is currently unknown, APS has
experienced higher electric residential sales and lower electric commercial and
industrial sales since the outset of the pandemic. From March 13, 2020 through
December 31, 2020, the cumulative impact on weather-normalized usage was
approximately a 1% increase. During that period, APS's retail electric
residential weather-normalized sales increased 5%, and its retail electric
commercial and industrial weather-normalized sales decreased 4% in the
aggregate. APS expects the reduction in electric demand from commercial and
industrial customers and increased demand from residential customers to
normalize somewhat into 2021 as business activity continues to recover and more
people return to work.

For the three years 2018 through 2020, annual retail electricity sales were
about flat, adjusted to exclude the effects of weather variations. We currently
project that annual retail electricity sales in kWh will increase in the range
of 0.5% to 1.5% for 2021 and increase on average in the range of 1.0% to 2.0%
during 2021 through 2023, including the effects of customer conservation, energy
efficiency and distributed renewable generation initiatives, but excluding the
effects of weather variations. This projected sales growth range now includes
our estimated contributions of several large data centers, but not all, and we
will continue to estimate contributions and evaluate sales guidance as these
customers develop more usage history. These estimates could be further impacted
by slower than expected growth of the Arizona economy, slower than expected
ramp-up of the new data centers, or acceleration of the expected effects of
customer conservation, energy efficiency, distributed renewable generation
initiatives.

Consistent with our focus on continuously looking for improvement in our
processes and procedures, we updated our weather normalization methodology in
2020 to better leverage available AMI data (smart meter data). While the prior
method only used one to two months of daily usage data to estimate weather
impacts, the new method utilizes a rolling four-year period of daily usage data,
which improves the accuracy of estimated weather impacts on energy sales since
many more data points are used for each calculation. Our 1.4% weather normalized
sales growth for the year ended December 31, 2020 reflects this change in
methodology. The impact to our 2018-2020 average normalized sales growth from
this change in methodology is 0.2%.

Actual sales growth, excluding weather-related variations, may differ from our
projections as a result of numerous factors, such as economic conditions,
customer growth, usage patterns and energy conservation, ramp-up of data
centers, impacts of energy efficiency programs and growth in distributed
generation, and responses to retail price changes.  Based on past experience, a
1% variation in our annual kWh sales projections attributable to such economic
factors under normal business conditions can result in increases or decreases in
annual net income of approximately $20 million.

Weather.  In forecasting the retail sales growth numbers provided above, we
assume normal weather patterns based on historical data.  Historically, extreme
weather variations have resulted in annual variations in net income in excess of
$25 million.  However, our experience indicates that the more typical variations
from normal weather can result in increases or decreases in annual net income of
up to $15 million.

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Fuel and Purchased Power Costs.  Fuel and purchased power costs included on our
Consolidated Statements of Income are impacted by our electricity sales volumes,
existing contracts for purchased power and generation fuel, our power plant
performance, transmission availability or constraints, prevailing market prices,
new generating plants being placed in service in our market areas, changes in
our generation resource allocation, our hedging program for managing such costs
and PSA deferrals and the related amortization.

Operations and Maintenance Expenses.  Operations and maintenance expenses are
impacted by customer and sales growth, power plant operations, maintenance of
utility plant (including generation, transmission, and distribution facilities),
inflation, unplanned outages, planned outages (typically scheduled in the spring
and fall), renewable energy and demand side management related expenses (which
are offset by the same amount of operating revenues) and other factors.

Depreciation and Amortization Expenses.  Depreciation and amortization expenses
are impacted by net additions to utility plant and other property (such as new
generation, transmission, and distribution facilities), and changes in
depreciation and amortization rates.  See "Liquidity and Capital Resources"
below for information regarding the planned additions to our facilities.

Pension and Other Postretirement Non-Service Credits, Net.  Pension and other
postretirement non-service credits can be impacted by changes in our actuarial
assumptions. The most relevant actuarial assumptions are the discount rate used
to measure our net periodic costs/credit, the expected long-term rate of return
on plan assets used to estimate earnings on invested funds over the long-term,
the mortality assumptions and the assumed healthcare cost trend rates. We review
these assumptions on an annual basis and adjust them as necessary.

Property Taxes.  Taxes other than income taxes consist primarily of property
taxes, which are affected by the value of property in-service and under
construction, assessment ratios, and tax rates.  The average property tax rate
in Arizona for APS, which owns essentially all of our property, was 10.8% of the
assessed value for 2020, 10.9% for 2019 and 11.0% for 2018. We expect property
taxes to increase as we add new generating units and continue with improvements
and expansions to our existing generating units and transmission and
distribution facilities.

Income Taxes.  Income taxes are affected by the amount of pretax book income,
income tax rates, certain deductions and non-taxable items, such as AFUDC.  In
addition, income taxes may also be affected by the settlement of issues with
taxing authorities. On December 22, 2017, the Tax Cuts and Jobs Act (the "Tax
Act") was enacted and was generally effective on January 1, 2018. Changes
impacting the Company include a reduction in the corporate tax rate to 21%,
revisions to the rules related to tax bonus depreciation, limitations on
interest deductibility and an associated exception for certain public utilities,
and requirements that certain excess deferred tax amounts of regulated utilities
be normalized. (See Note 5 for details of the impacts on the Company as of
December 31, 2020.) In APS's 2017 Rate Case Decision, the ACC approved the TEAM,
which is being used to pass through the income tax effects to retail customers
of the Tax Act. (See Note 4 for details of the TEAM.)

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Interest Expense.  Interest expense is affected by the amount of debt
outstanding and the interest rates on that debt (see Note 7).  The primary
factors affecting borrowing levels are expected to be our capital expenditures,
long-term debt maturities, equity issuances and internally generated cash flow.
An allowance for borrowed funds used during construction offsets a portion of
interest expense while capital projects are under construction.  We stop
accruing AFUDC on a project when it is placed in commercial operation.

                             RESULTS OF OPERATIONS

Pinnacle West's only reportable business segment is our regulated electricity
segment, which consists of traditional regulated retail and wholesale
electricity businesses (primarily sales supplied under traditional cost-based
rate regulation) and related activities and includes electricity generation,
transmission and distribution.

Operating Results – 2020 vs. 2019

Our consolidated net income attributable to common shareholders for the year
ended December 31, 2020 was $551 million, compared with $538 million for the
prior year.  The results reflect an increase of approximately $13 million for
the regulated electricity segment primarily due to higher revenue driven by the
effects of weather and lower refunds in the current year related to the Tax Act,
higher pension and other postretirement non-service credits and higher revenue
from customer growth, partially offset by higher income taxes, including lower
amortization of excess deferred taxes, higher depreciation and amortization
expense, and higher other expenses. Weather had a significant impact on our
result of operations due to the hotter than normal weather in 2020 compared to
2019.

The following table presents the net income attributable to ordinary shareholders by business segment compared to the previous year:

                                                                      Year Ended
                                                                     December 31,
                                                                2020               2019            Net change
                                                                           (dollars in millions)
Regulated Electricity Segment:
Operating revenues less fuel and purchased power expenses   $   2,589          $   2,425          $      164
Operations and maintenance                                       (953)              (939)                (14)
Depreciation and amortization                                    (614)              (591)                (23)
Taxes other than income taxes                                    (225)              (219)                 (6)

Pension and other credits unrelated to post-retirement service – net 56

           23                  33
All other income and expenses, net                                 26                 61                 (35)

Interest expense, net of allowance for borrowed funds used during construction

                                              (229)              (217)                (12)
Income taxes (Note 5)                                             (78)                16                 (94)

Less income related to non-controlling interests (note 18) (19)

          (19)                  -
Regulated electricity segment income                              553                540                  13
All other                                                          (2)                (2)                  -
Net Income Attributable to Common Shareholders              $     551          $     538          $       13



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Operating revenues less fuel and purchased power expenses.  Regulated
electricity segment operating revenues less fuel and purchased power expenses
were $164 million higher for the year ended December 31, 2020 compared with the
prior year.  The following table summarizes the major components of this change:

                                                                                 Increase (Decrease)
                                                                                        Fuel and
                                                                Operating              purchased
                                                                revenues             power expenses          Net change
                                                                                (dollars in millions)
Effects of weather                                           $     165             $            40          $      125

Lower refunds in the current year related to the Tax Act (note 4)

                                                            85                           -                  85

Changes in net costs of fuel and purchased electricity, including off-grid sales margins and related deferrals

                     (78)                        (85)                  7
Lost fixed cost recovery                                             7                           -                   7

Reduction of regulatory surcharges relating to renewable energies, offset by operating and maintenance costs

                                    (9)                          -                  (9)

Decline in retail revenues due to the impacts of energy efficiency, distributed generation and changes in customer usage patterns, partially offset by higher customer growth (4)

                          6                 (10)
Lower transmission revenues (Note 4)                               (17)                          -                 (17)
Arizona Attorney General Matter (Note 11)                          (24)                          -                 (24)
Miscellaneous items, net                                           (10)                        (10)                  -
Total                                                        $     115             $           (49)         $      164



Operations and maintenance.  Operations and maintenance expenses increased $14
million for the year ended December 31, 2020 compared with the prior-year period
primarily because of:
•An increase of $25 million primarily related to COVID Customer Support Fund,
personal protective equipment and other health and safety-related costs for
COVID-19 response (see Note 4);
•An increase of $22 million related to employee benefits;
•An increase of $12 million related to customer bad debt expenses for the Summer
Disconnection Moratorium and COVID-19 disconnect suspensions (see Note 4);
•An increase of $11 million for costs related to information technology;
•A decrease of $21 million in nuclear generation costs primarily related to an
increased recovery from contributions of administrative and general costs from
Palo Verde owners;
•A decrease of $14 million related to consulting costs;
•A decrease of $13 million primarily related to costs for renewable energy and
similar regulatory programs, which are partially offset in operating revenues
and purchased power;
•A decrease of $6 million for customer outreach costs; and
•A decrease of $2 million for corporate resources and other miscellaneous
factors.
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Depreciation and amortization.  Depreciation and amortization expenses were $23
million higher for the year ended December 31, 2020 compared with the prior-year
period primarily due to increased plant in service of $37 million, partially
offset by the regulatory deferrals for the Ocotillo modernization project and
the Four Corners SCR project of $17 million.

Taxes other than income taxes.  Taxes other than income taxes were $6 million
higher for the year ended December 31, 2020 compared with the prior-year period
primarily due to higher property values.

Pension and other postretirement non-service credits, net. Pension and other
postretirement non-service credits, net were $33 million higher for the year
ended December 31, 2020 compared to the prior-year period, primarily due to
higher market returns in 2019.

All other income and expenses, net. All other income and expenses, net were $35
million lower for the year ended December 31, 2020 compared to the prior-year
period primarily due to the current year CCT and APS Foundation contributions.

Interest charges, net of allowance for borrowed funds used during construction.
Interest charges, net of allowance for borrowed funds used during construction
were $12 million higher for the year ended December 31, 2020 compared to the
prior-year period primarily due to higher debt balances in the current period.

Income taxes.  Income taxes were $94 million higher for the year ended December
31, 2020 compared with the prior-year period primarily due to higher pre-tax net
income and lower amortization of excess deferred taxes, partially offset by
higher tax credits.


                        LIQUIDITY AND CAPITAL RESOURCES

Overview

Pinnacle West's primary cash needs are for dividends to our shareholders and
principal and interest payments on our indebtedness.  The level of our common
stock dividends and future dividend growth will be dependent on declaration by
our Board of Directors and based on a number of factors, including our financial
condition, payout ratio, free cash flow and other factors.

Our primary sources of cash are dividends from APS and external debt and equity
issuances.  An ACC order requires APS to maintain a common equity ratio of at
least 40%.  As defined in the related ACC order, the common equity ratio is
defined as total shareholder equity divided by the sum of total shareholder
equity and long-term debt, including current maturities of long-term debt.  At
December 31, 2020, APS's common equity ratio, as defined, was 51%.  Its total
shareholder equity was approximately $6.2 billion, and total capitalization was
approximately $12.2 billion.  Under this order, APS would be prohibited from
paying dividends if such payment would reduce its total shareholder equity below
approximately $4.9 billion, assuming APS's total capitalization remains the
same.  This restriction does not materially affect Pinnacle West's ability to
meet its ongoing cash needs or ability to pay dividends to shareholders.

APS's capital requirements consist primarily of capital expenditures and
maturities of long-term debt.  APS funds its capital requirements with cash from
operations and, to the extent necessary, external debt financings and equity
infusions from Pinnacle West.
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Summary of cash flow

The following tables present the net cash provided by (used for) operating, investing and financing activities for the years ended. December 31, 2020 and 2019 (in millions of dollars):

Pinnacle West Consolidated
                                                    2020          2019

Net cash flow generated by operating activities $ 967 $ 957
Net cash flow from investing activities (1,278) (1,131) Net cash flow generated by financing activities 361

           179

Net increase in cash and cash equivalents $ 50 $ 5

Arizona utility company

                                                    2020         2019

Net cash flow generated by operating activities $ 929 $ 1,007
Net cash flow from investing activities (1,286) (1,136) Net cash flow from financing activities 404,133 Net increase in cash and cash equivalents $ 47 $ 4

Operating cash flow

2020 Compared with 2019. Pinnacle West's consolidated net cash provided by
operating activities was $967 million in 2020 compared to $957 million in 2019.
The increase of $10 million in net cash provided is primarily due to higher cash
receipts from electric revenues, lower payments for operations and maintenance,
lower pension contributions, lower customer advances for construction, lower
income tax payments and lower other taxes, partially offset by higher fuel and
purchased power costs. The difference between APS and Pinnacle West's net cash
provided by operating activities primarily relates to APS's income tax cash
payments to Pinnacle West.

Retirement plans and other postretirement benefits. Pinnacle West sponsors a
qualified defined benefit pension plan and a non-qualified supplemental excess
benefit retirement plan for the employees of Pinnacle West and our
subsidiaries.  The requirements of the Employee Retirement Income Security Act
of 1974 ("ERISA") require us to contribute a minimum amount to the qualified
plan.  We contribute at least the minimum amount required under ERISA
regulations, but no more than the maximum tax-deductible amount.  The minimum
required funding takes into consideration the value of plan assets and our
pension benefit obligations.  Under ERISA, the qualified pension plan was 124%
funded as of January 1, 2021 and 117% as of January 1, 2020.  Under accounting
principles generally accepted in the United States of America ("GAAP"), the
qualified pension plan was 104% funded as of January 1, 2021 and 97% funded as
of January 1, 2020. (See Note 8 for additional details). The assets in the plan
are comprised of fixed-income, equity, real estate, and short-term investments.
Future year contribution amounts are dependent on plan asset performance and
plan actuarial assumptions.  We made contributions to our pension plan totaling
$100 million in 2020, $150 million in 2019, and $50 million in 2018.  The
minimum required contributions for the pension plan are zero for the next three
years.  We expect to make voluntary contributions up to $100 million in 2021 and
zero thereafter.  With regard to contributions to our other postretirement
benefit plan, we did not make a contribution in 2020 and 2019. We do not expect
to make
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any contributions over the next three years to our other postretirement benefit
plans. The Company was reimbursed $26 million in 2020, $30 million in 2019, and
$72 million in 2018 for prior years retiree medical claims from the other
postretirement benefit plan trust assets.

The Coronavirus Aid, Relief, and Economic Security (CARES) Act allows employers
to defer payments of the employer share of Social Security payroll taxes that
would have otherwise been owed from March 27, 2020 through December 31, 2020. We
deferred the cash payment of the employer's portion of Social Security payroll
taxes for the period July 1, 2020 through December 31, 2020 that was
approximately $18 million. We will pay half of this cash deferral by December
31, 2021 and the remainder by December 31, 2022.

Investing cash flow

2020 Compared to 2019. Pinnacle West’s consolidated net cash used for investing activities was $ 1,278 million in 2020 compared to $ 1,131 million in 2019. The increase in $ 147 million of net cash used mainly related to the increase in capital expenditures.

Capital expenditure. The following table summarizes the estimated capital expenditures for the next three years:

                              Capital Expenditures
                             (dollars in millions)

Estimate for the year ended

                                                                                December 31,
                                                                 2021                   2022               2023
APS
Generation:
Clean:
Nuclear Generation                                        $      114                $     116          $     125

Renewables and Energy Storage Systems ("ESS") (a)                200                      276                281

Other Generation (b)                                             203                      190                187
Distribution                                                     577                      556                549
Transmission                                                     185                      181                179
Other (c)                                                        221                      181                179
Total APS                                                 $    1,500                $   1,500          $   1,500



(a)APS Solar Communities program, energy storage, renewable projects and other
clean energy projects
(b)Includes generation environmental projects
(c)Primarily information systems and facilities projects

Generation capital expenditures are comprised of various additions and
improvements to APS's clean resources, including nuclear plants, renewables and
ESS. Generation capital expenditures also include improvements to existing
fossil plants. Examples of the types of projects included in the forecast of
generation capital expenditures are additions of renewables and energy storage,
and upgrades and capital replacements of various nuclear and fossil power plant
equipment, such as turbines, boilers and
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environmental equipment.  We are monitoring the status of environmental matters,
which, depending on their final outcome, could require modification to our
planned environmental expenditures.

Distribution and transmission capital expenditures are comprised of
infrastructure additions and upgrades, capital replacements, and new customer
construction.  Examples of the types of projects included in the forecast
include power lines, substations, and line extensions to new residential and
commercial developments.

Capital expenditures will be funded by internally generated cash and external funding, which may include long-term debt and common share issuances of Pinnacle West.

Funding of cash flow and liquidity

2020 Compared with 2019. Pinnacle West's consolidated net cash provided by
financing activities was $361 million in 2020 compared to $179 million of net
cash provided in 2019, an increase of $182 million in net cash provided.  The
increase in net cash provided by financing activities includes $504 million in
higher issuances of long-term debt partially offset by higher long-term debt
repayments of $315 million, a net increase in short term borrowings of $16
million and higher dividend payments of $21 million.

APS's consolidated net cash provided by financing activities was $404 million in
2020 compared to $133 million of net cash provided in 2019, an increase of $271
million in net cash provided.  The increase in net cash provided by financing
activities includes lower long-term debt repayments of $135 million and $8
million in higher issuances of long-term debt, higher equity infusion of $150
million and higher dividend payments of $21 million.

Significant Financing Activities.  On December 16, 2020, the Pinnacle West Board
of Directors declared a dividend of $0.83 per share of common stock, payable on
March 1, 2021 to shareholders of record on February 1, 2021. During 2020,
Pinnacle West increased its indicated annual dividend from $3.13 per share to
$3.32 per share. For the year ended December 31, 2020, Pinnacle West's total
dividends paid per share of common stock were $3.18 per share, which resulted in
dividend payments of $351 million.

At January 15, 2020, APS repaid the balance $ 150 million of
$ 250 million aggregate principal amount of its senior notes at 2.2%.

On May 22, 2020, APS issued $600 million of 3.35% unsecured senior notes that
mature May 15, 2050. The net proceeds from the sale were used to repay early its
$200 million term loan facility and to repay short-term indebtedness, consisting
of commercial paper and revolver borrowings, and to replenish cash used to fund
capital expenditures.

On June 17, 2020, Pinnacle West issued $500 million of 1.3% unsecured senior
notes that mature June 15, 2025. The net proceeds from the sale were used to
repay early its $150 million term loan facility set to mature on December 21,
2020, to repay short-term indebtedness consisting of commercial paper and
replenish cash incurred or used to fund capital expenditures, to redeem prior to
maturity our $300 million, 2.25% senior notes due November 30, 2020, and for
general corporate purposes.

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On September 11, 2020, APS issued $400 million of 2.65% unsecured senior notes
that mature September 15, 2050. The net proceeds from the sale will be used to
replenish cash used for previous eligible green expenditures and fund future
eligible green expenditures.

On November 19, 2020, APS reopened its $300 million, 2.6% unsecured senior notes
that mature on August 15, 2029, and issued an additional $105 million of 2.6%
unsecured senior notes. The aggregate balance of $405 million will mature on
August 15, 2029. The net proceeds from the sale, together with funds made
available from other sources, were used to redeem, prior to maturity, no later
than 20 days after the date that the new notes were issued, (i) the $49.4
million outstanding principal amount of 4.7% City of Farmington, New Mexico
Pollution Control Revenue Refunding Bonds (Arizona Public Service Company Four
Corners Project), 1994 Series A, and (ii) the $65.75 million outstanding
principal amount of 4.7% City of Farmington, New Mexico Pollution Control
Revenue Refunding Bonds (Arizona Public Service Company Four Corners Project),
1994 Series B.

On December 23, 2020, Pinnacle West entered into a $150 million term loan
facility that matures June 2022. The proceeds were received on January 4, 2021
and used for general corporate purposes. We recognized the term loan facility as
long-term debt upon settlement on January 4, 2021.

On December 28, 2020, Pinnacle West contributed $150 million into APS in the
form of an equity
infusion. APS used this contribution to repay short-term indebtedness.

Available Credit Facilities. Pinnacle West and APS maintain committed revolving
credit facilities in order to enhance liquidity and provide credit support for
their commercial paper.

On May 5, 2020, Pinnacle West refinanced its 364-day $50 million term loan
agreement that would have matured on May 7, 2020 with a new 364-day $31 million
term loan agreement that matures May 4, 2021. Borrowings under the agreement
bear interest at Eurodollar Rate plus 1.40% per annum. At December 31, 2020,
Pinnacle West had $19 million in outstanding borrowings under the agreement.

At December 31, 2020, Pinnacle West had a $200 million revolving credit facility
that matures in July 2023. Pinnacle West has the option to increase the amount
of the facility up to a maximum of $300 million upon the satisfaction of certain
conditions and with the consent of the lenders. Interest rates are based on
Pinnacle West's senior unsecured debt credit ratings. The facility is available
to support Pinnacle West's $200 million commercial paper program, for bank
borrowings or for issuances of letters of credits. At December 31, 2020,
Pinnacle West had no outstanding borrowings under its credit facility, no
letters of credit outstanding and $150 million of commercial paper borrowings.

At December 31, 2020, APS had two revolving credit facilities totaling $1
billion, including a $500 million credit facility that matures in June 2022 and
a $500 million facility that matures in July 2023.  APS may increase the amount
of each facility up to a maximum of $700 million, for a total of $1.4 billion,
upon the satisfaction of certain conditions and with the consent of the
lenders.  Interest rates are based on APS's senior unsecured debt credit
ratings. These facilities are available to support APS's $500 million commercial
paper program, for bank borrowings or for issuances of letters of credit.  At
December 31, 2020, APS had no outstanding borrowings under its revolving credit
facilities, no letters of credit outstanding and no commercial paper borrowings.
See "Financial Assurances" in Note 11 for a discussion of APS's other
outstanding letters of credit.

Other funding issues. See note 16 for information relating to the change in our margin and guarantee accounts.

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Debt provisions

Pinnacle West's and APS's debt covenants related to their respective bank
financing arrangements include maximum debt to capitalization ratios.  Pinnacle
West and APS comply with these covenants.  For both Pinnacle West and APS, these
covenants require that the ratio of consolidated debt to total consolidated
capitalization not exceed 65%.  At December 31, 2020, the ratio was
approximately 54% for Pinnacle West and 49% for APS.  Failure to comply with
such covenant levels would result in an event of default which, generally
speaking, would require the immediate repayment of the debt subject to the
covenants and could "cross-default" other debt.  See further discussion of
"cross-default" provisions below.

Neither Pinnacle West nor APS’s funding agreements contain “rating triggers” that would accelerate the interest and principal payments required in the event of a rating downgrade. However, our bank credit agreements contain a pricing schedule in which the interest rates we pay for borrowings under them are determined by our current credit ratings.

All of Pinnacle West's loan agreements contain "cross-default" provisions that
would result in defaults and the potential acceleration of payment under these
loan agreements if Pinnacle West or APS were to default under certain other
material agreements.  All of APS's bank agreements contain "cross-default"
provisions that would result in defaults and the potential acceleration of
payment under these bank agreements if APS were to default under certain other
material agreements.  Pinnacle West and APS do not have a material adverse
change restriction for credit facility borrowings.

See note 7 for more details on liquidity issues.

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Credit Ratings

The ratings of securities of Pinnacle West and APS as of February 23, 2021 are
shown below.  We are disclosing these credit ratings to enhance understanding of
our cost of short-term and long-term capital and our ability to access the
markets for liquidity and long-term debt.  The ratings reflect the respective
views of the rating agencies, from which an explanation of the significance of
their ratings may be obtained.  There is no assurance that these ratings will
continue for any given period of time.  The ratings may be revised or withdrawn
entirely by the rating agencies if, in their respective judgments, circumstances
so warrant.  Any downward revision or withdrawal may adversely affect the market
price of Pinnacle West's or APS's securities and/or result in an increase in the
cost of, or limit access to, capital.  Such revisions may also result in
substantial additional cash or other collateral requirements related to certain
derivative instruments, insurance policies, natural gas transportation, fuel
supply, and other energy-related contracts.  At this time, we believe we have
sufficient available liquidity resources to respond to a downward revision to
our credit ratings.
                            Moody's        Standard & Poor's         Fitch
Pinnacle West
Corporate credit rating       A3                   A-                  A-
Senior unsecured              A3                  BBB+                 A-
Commercial paper              P-2                 A-2                  F2
Outlook                    Negative              Stable             Negative


APS
Corporate credit rating       A2                   A-                  A-
Senior unsecured              A2                   A-                  A
Commercial paper              P-1                 A-2                  F2
Outlook                    Negative              Stable             Negative


Off-balance sheet provisions

See note 18 for a discussion of the impacts on our financial statements of the consolidation of certain VIEs.

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Contractual Obligations

The following table summarizes Pinnacle West’s consolidated contractual requirements for December 31, 2020 (dollars in millions):

                                                             2022-          

2024-

                                           2021               2023               2025             Thereafter            Total
Long-term debt payments, including
interest: (a)
APS                                    $     227          $     452          $     985          $     8,796          $  10,460
Pinnacle West                                  7                 14                510                    -                531
Total long-term debt payments,
including interest                           234                466              1,495                8,796             10,991
Short-term debt payments, including
interest (b)                                 169                  -                  -                    -                169
Fuel and purchased power commitments
(c)                                          657              1,243              1,134                5,264              8,298
Renewable energy credits (d)                  35                 61                 53                  105                254
Purchase obligations (e)                     115                 60                 22                  185                382
Coal reclamation                              16                 35                 39                   69                159
Nuclear decommissioning funding
requirements                                   2                  4                  4                   48                 58
Noncontrolling interests (f)                  23                 46                 32                  127                228
Operating lease payments (g)                  14                 20                 11                   37                 82

Total contractual commitments $ 1,265 $ 1,935

$ 2,790 $ 14,631 $ 20,621


(a)The long-term debt matures at various dates through 2050 and bears interest
principally at fixed rates.  Interest on variable-rate long-term debt is
determined by using average rates at December 31, 2020 (see Note 7).
(b)See Note 6 for further details.
(c)Our fuel and purchased power commitments include purchases of coal,
electricity, natural gas, renewable energy, nuclear fuel, and natural gas
transportation (see Notes 4 and 11).
(d)Contracts to purchase renewable energy credits in compliance with the RES
(see Note 4).
(e)These contractual obligations include commitments for capital expenditures
and other obligations.
(f)Payments to the noncontrolling interests relate to the Palo Verde sale
leaseback (see Note 18).
(g)Commitments relating to purchased power lease contracts are included within
the fuel and purchased power commitments line above (see Note 9).

This table excludes $46 million in unrecognized tax benefits because the timing
of the future cash outflows is uncertain.  In January 2021, approximately $391
million of new fuel and purchased power commitments have been executed,
primarily relating to periods after 2025 (see Note 9). Estimated minimum
required pension contributions are zero for 2021, 2022 and 2023 (see Note 8).

                          CRITICAL ACCOUNTING POLICIES

In preparing the financial statements in accordance with GAAP, management must
often make estimates and assumptions that affect the reported amounts of assets,
liabilities, revenues, expenses and related disclosures at the date of the
financial statements and during the reporting period.  Some of those
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judgments can be subjective and complex, and actual results could differ from
those estimates.  We consider the following accounting policies to be our most
critical because of the uncertainties, judgments and complexities of the
underlying accounting standards and operations involved.

Regulatory accounting

Regulatory accounting allows for the actions of regulators, such as the ACC and
FERC, to be reflected in our financial statements.  Their actions may cause us
to capitalize costs that would otherwise be included as an expense in the
current period by unregulated companies.  Regulatory assets represent incurred
costs that have been deferred because they are probable of future recovery in
customer rates.  Regulatory liabilities generally represent amounts collected in
rates to recover costs expected to be incurred in the future or amounts
collected in excess of costs incurred and are refundable to customers.
Management judgments include continually assessing the likelihood of future
recovery of regulatory assets and/or a disallowance of part of the cost of
recently completed plant, by considering factors such as applicable regulatory
environment changes and recent rate orders to other regulated entities in the
same jurisdiction.  This determination reflects the current political and
regulatory climate in Arizona and is subject to change in the future.  If future
recovery of costs ceases to be probable, the assets would be written off as a
charge in current period earnings, except for pension benefits, which would be
charged to OCI and result in lower future earnings.  Management judgments also
include assessing the impact of potential ACC or FERC Commission-ordered refunds
to customers on regulatory liabilities. We had $1,426 million of regulatory
assets and $2,679 million of regulatory liabilities on the Consolidated Balance
Sheets at December 31, 2020.

See Notes 1 and 4 for more information.

Accounting for pensions and other post-retirement benefits

Changes in our actuarial assumptions used in calculating our pension and other
postretirement benefit assets, liabilities and expense can have a significant
impact on our earnings and financial position.  The most relevant actuarial
assumptions are the discount rate used to measure our liability and net periodic
cost, the expected long-term rate of return on plan assets used to estimate
earnings on invested funds over the long-term, the mortality assumptions, and
the assumed healthcare cost trend rates.  We review these assumptions on an
annual basis and adjust them as necessary.

The following chart reflects the sensitivities that a change in certain
actuarial assumptions would have had on the December 31, 2020 reported pension
assets and liability on the Consolidated Balance Sheets and our 2020 reported
pension expense, after consideration of amounts capitalized or billed to
electric plant participants, on Pinnacle West's Consolidated Statements of
Income (dollars in millions):
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                                                                Increase (Decrease)
                                                             Impact on           Impact on
                                                              Pension             Pension
Actuarial Assumption (a)                                       Plans              Expense
Discount rate:
Increase 1%                                            $      (429)             $      (12)
Decrease 1%                                                    522                      12
Expected long-term rate of return on plan assets:
Increase 1%                                                      -                     (23)
Decrease 1%                                                      -                      23

(a) Each fluctuation assumes that the other assumptions in the calculation are held constant while the rates are changed by one percentage point.

The following graph reflects the sensitivities that a change in certain actuarial assumptions would have had on the December 31, 2020 other post-retirement benefit obligations and our other post-retirement benefit expenses reported for 2020, after taking into account amounts capitalized or billed to participants in power plants, in Pinnacle West’s consolidated statements of earnings (in millions of dollars) :

                                                                                               Increase (Decrease)
                                                                                   Impact on Other
                                                                                   Postretirement                 Impact on Other
                                                                                       Benefit                     Postretirement
Actuarial Assumption (a)                                                                Plans                     Benefit Expense
Discount rate:
Increase 1%                                                                  $            (77)                  $              (1)
Decrease 1%                                                                                98                                   4
Healthcare cost trend rate (b):
Increase 1%                                                                                86                                   8
Decrease 1%                                                                               (70)                                 (4)
Expected long-term rate of return on plan assets - pretax:
Increase 1%                                                                                 -                                  (5)
Decrease 1%                                                                                 -                                   5


(a)Each fluctuation assumes that the other assumptions of the calculation are
held constant while the rates are changed by one percentage point.
(b)This assumes a 1% change in the initial and ultimate healthcare cost trend
rate.

See note 8 for more details on our pension plans and other post-retirement benefits.

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Fair Value Measurements

We account for derivative instruments, investments held in our nuclear
decommissioning trusts fund, investments held in our other special use funds,
certain cash equivalents, and plan assets held in our retirement and other
benefit plans at fair value on a recurring basis.  Fair value is the price that
would be received to sell an asset or paid to transfer a liability in an orderly
transaction between market participants at the measurement date.  We use inputs,
or assumptions that market participants would use, to determine fair market
value. We utilize valuation techniques that maximize the use of observable
inputs and minimize the use of unobservable inputs.  The significance of a
particular input determines how the instrument is classified in a fair value
hierarchy.  The determination of fair value sometimes requires subjective and
complex judgment.  Our assessment of the inputs and the significance of a
particular input to fair value measurement may affect the valuation of the
instruments and their placement within a fair value hierarchy.  Actual results
could differ from our estimates of fair value.  See Note 1 for a discussion of
accounting policies and Note 13 for fair value measurement disclosures.

Asset retirement obligations

We recognize an ARO for the future decommissioning or retirement of our tangible
long-lived assets for which a legal obligation exists. The ARO liability
represents an estimate of the fair value of the current obligation related to
decommissioning and the retirement of those assets. ARO measurements inherently
involve uncertainty in the amount and timing of settlement of the liability. We
use an expected cash flow approach to measure the amount we recognize as an ARO.
This approach applies probability weighting to discounted future cash flow
scenarios that reflect a range of possible outcomes. The scenarios consider
settlement of the ARO at the expiration of the asset's current license or lease
term and expected decommissioning dates. The fair value of an ARO is recognized
in the period in which it is incurred. The associated asset retirement costs are
capitalized as part of the carrying value of the long-lived asset and are
depreciated over the life of the related assets. In addition, we accrete the ARO
liability to reflect the passage of time. Changes in these estimates and
assumptions could materially affect the amount of the recorded ARO for these
assets. In accordance with GAAP accounting, APS accrues removal costs for its
regulated utility assets, even if there is no legal obligation for removal.

ARO from December 31, 2020 are described in more detail in note 12.

                            OTHER ACCOUNTING MATTERS

On January 1, 2020, we adopted ASU 2016-13, and related amendments, pertaining
to the measurement of credit losses on financial instruments. In 2020, we also
adopted ASU 2018-14, related to defined benefit plan disclosures. (See Note 3
for additional information related to new accounting standards.)

                            MARKET AND CREDIT RISKS

Market risks

Our activities include managing market risks associated with changes in interest rates, commodity prices and investments held by our nuclear decommissioning trust, other special purpose funds and employee benefit plan assets. .

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Interest Rate and Equity Risk

We have exposure to changing interest rates.  Changing interest rates will
affect interest paid on variable-rate debt and the market value of fixed income
securities held by our nuclear decommissioning trust, other special use funds
(see Note 13 and Note 19), and benefit plan assets.  The nuclear decommissioning
trust, other special use funds and benefit plan assets also have risks
associated with the changing market value of their equity and other non-fixed
income investments.  Nuclear decommissioning and benefit plan costs are
recovered in regulated electricity prices.

The tables below present contractual balances of our consolidated long-term and
short-term debt at the expected maturity dates, as well as the fair value of
those instruments on December 31, 2020 and 2019.  The interest rates presented
in the tables below represent the weighted-average interest rates as of
December 31, 2020 and 2019 (dollars in millions):

Pinnacle West – Consolidated

                            Short-Term                Variable-Rate                Fixed-Rate
                               Debt                  Long-Term Debt              Long-Term Debt
                       Interest                   Interest                    Interest
       2020             Rates        Amount        Rates         Amount        Rates        Amount
2021                     0.40  %    $  169              -       $     -            -       $     -
2022                        -            -              -             -            -             -
2023                        -            -              -             -            -             -
2024                        -            -              -             -         3.35  %        250
2025                        -            -              -             -         1.99  %        800
Years thereafter            -            -           0.18  %         36         3.95  %      5,280
Total                               $  169                      $    36                    $ 6,330
Fair value                          $  169                      $    36                    $ 7,577



                            Short-Term               Variable-Rate               Fixed-Rate
                               Debt                 Long-Term Debt             Long-Term Debt
                       Interest                  Interest                   Interest
       2019             Rates        Amount        Rates        Amount       Rates        Amount
2020                     2.06  %    $  115          2.16  %    $  350         2.23  %    $   450
2021                        -            -             -            -            -             -
2022                        -            -             -            -            -             -
2023                        -            -             -            -            -             -
2024                        -            -             -            -         3.78  %        365
Years thereafter            -            -          1.54  %        36         4.12  %      4,475
Total                               $  115                     $  386                    $ 5,290
Fair value                          $  115                     $  386                    $ 5,808


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The tables below present contractual balances of APS's long-term and short-term
debt at the expected maturity dates, as well as the fair value of those
instruments on December 31, 2020 and 2019.  The interest rates presented in the
tables below represent the weighted-average interest rates as of December 31,
2020 and 2019 (dollars in millions):

APS - Consolidated
                                    Variable-Rate                         Fixed-Rate
                                   Long-Term Debt                       Long-Term Debt
                                                Interest                                 Interest
       2020                                      Rates               Amount               Rates        Amount
2021                                                 -       $          -                     -       $     -
2022                                                 -                  -                     -             -
2023                                                 -                  -                     -             -
2024                                                 -                  -                  3.35  %        250
2025                                                 -                  -                  3.15  %        300
Years thereafter                                  0.18  %              36                  3.95  %      5,280
Total                                                        $         36                             $ 5,830
Fair value                                                   $         36                             $ 7,068



                                 Variable-Rate                     Fixed-Rate
                                Long-Term Debt                   Long-Term Debt
                                             Interest                         Interest
       2019                                   Rates           Amount           Rates        Amount
2020                                           2.12  %    $         200         2.20  %    $   150
2021                                              -                   -            -             -
2022                                              -                   -            -             -
2023                                              -                   -            -             -
2024                                              -                   -         3.78  %        365
Years thereafter                               1.54  %               36         4.12  %      4,475
Total                                                     $         236                    $ 4,990
Fair value                                                $         236                    $ 5,508




Commodity Price Risk

We are exposed to the impact of market fluctuations in the commodity price and
transportation costs of electricity and natural gas.  Our risk management
committee, consisting of officers and key management personnel, oversees
company-wide energy risk management activities to ensure compliance with our
stated energy risk management policies.  We manage risks associated with these
market fluctuations by utilizing various commodity instruments that may qualify
as derivatives, including futures, forwards, options and swaps.  As part of our
risk management program, we use such instruments to hedge purchases and sales of
electricity and natural gas.  The changes in market value of such contracts have
a high correlation to price changes in the hedged commodities.

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Table of contents The following table shows the net changes before tax in the market value of our derivative positions (in millions of dollars):

                                                                 December 31, 2020           December 31, 2019
Mark-to-market of net positions at beginning of year           $              (71)         $              (58)
Decrease (Increase) in regulatory asset                                        57                         (15)

Recognized in OCI:

Mark-to-market losses realized during the period                                1                           2
Change in valuation techniques                                                  -                           -
Mark-to-market of net positions at end of year                 $              (13)         $              (71)



The table below shows the fair value of maturities of our derivative contracts
(dollars in millions) at December 31, 2020 by maturities and by the type of
valuation that is performed to calculate the fair values, classified in their
entirety based on the lowest level of input that is significant to the fair
value measurement.  (See Note 1, "Derivative Accounting" and "Fair Value
Measurements," for more discussion of our valuation methods.)
                                                                                                                                    Total
                                                                                                                                     fair
Source of Fair Value                           2021             2022             2023             2024             2025              value
Observable prices provided by other
external sources                            $    (2)         $    (3)       

$ (5) $ (2) $ – $ (12)
Prices based on unobservable data

              (1)               -                -                -                 -                (1)
Total by maturity                           $    (3)         $    (3)         $    (5)         $    (2)         $      -          $    (13)



The table below shows the impact that hypothetical price movements of 10% would
have on the market value of our risk management assets and liabilities included
on Pinnacle West's Consolidated Balance Sheets (dollars in millions):
                                                                        December 31, 2020                                    December 31, 2019
                                                                           Gain (Loss)                                          Gain (Loss)
                                                              Price Up  10%             Price Down 10%             Price Up  10%             Price Down 10%
Mark-to-market changes reported in:
Regulatory asset (liability) (a)
Electricity                                               $         4                 $            (4)         $         -                 $             -
Natural gas                                                        49                             (49)                  55                             (55)
Total                                                     $        53                 $           (53)         $        55                 $           (55)



(a)These contracts are economic hedges of our forecasted purchases of natural
gas and electricity.  The impact of these hypothetical price movements would
substantially offset the impact that these same price movements would have on
the physical exposures being hedged.  To the extent the amounts are eligible for
inclusion in the PSA, the amounts are recorded as either a regulatory asset or
liability.

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Credit Risk

We are exposed to losses in the event of non-performance or non-payment of counterparties. (See note 16 for a discussion of our credit valuation adjustment policy.)

                     ITEM 7A.  QUANTITATIVE AND QUALITATIVE
                         DISCLOSURES ABOUT MARKET RISK

See “Market and Credit Risks” in section 7 above for a discussion of quantitative and qualitative information on market risks.

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